Freshers BPO Jobs in Religare Recruitment 2012
Religare Corporate Services Limited
http://religare.com
Job Description :-
- Position : Sr. Associate/Associate Operations
- Eligibility: Graduates/Postgraduates with Commerce Background or Any Other preferably with Knowledge of Broking/stock Market/Financial Services.
- Salary: Best in the Industry
- Industry: Banking, Financial Services, Broking
- Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
- Role Category: Voice
- Role: Associate/ Senior. Associate -(NonTechnical)
- Education: (UG - Any Graduate - Any Specialization, Other Graduate - Any Specialization) OR (PG - Any PG Course - Any Specialization)
- Knowledge of Broking/Financial Services preferred
- Handling the queries of the customer courteously and amiably
- Should be able to act quickly & decisively
- Answer calls and respond to customer queries/complaints.
- Assigning customers’ queries through CRM
- Proactively answering the queries of customers if any
- To update correct customer contact information by co-ordination with Customers
- Handling the call pleasantly
- Provide customers with product and service information.
- Identify, research, and resolve customer issues using the knowledge base.
- Follow-up on customer inquiries if not resolved immediately
- Complete call logs and reports.
- Recognize, document and alert the supervisor of trends in customer calls.
- Should have zeal to make career in Financial Domain.
- Bus Shuttle available till the nearest Metro Station (Botanical Garden Metro Station)
