Unisys Careers 2013 | Hyderabad Freshers Jobs for Services Support

Unisys Careers 2013 | Hyderabad Freshers Jobs 2013

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Unisys Careers 2013 - Unisys has published latest advertisement for the recruitment of personnel for the role of Services Support Rep 1 - Quality Coach Job. Location of posting for the selected candidates will be Hyderabad, Andhra Pradesh, India. Job nature is Regular and Full Time. For other details please see below:

Job Details :-

  • Job Title: Services Support Rep 1 - Quality Coach
  • Job ID:262704
  • Location: India-Hyderabad
  • Full/Part Time: Full-Time
  • Regular/Temporary:Regular
  • Location: Hyderabad, India

Role Duties :

  • Deliver consistent call coaching's. Ensure that all agent’s in the team are coached.
  • Ensure effective feedback to all the agents in a timely manner, encouraging improvement for the agent.
  • Work closely with operation to improve the CSAT. Correlate CSAT with Monitoring done & build strong improvement plan.
  • Conduct training for Bucket C agents once every month
  • Serve as Subject Matter Expert (SME) for agents and point of contact for account(s) with the goal of improving the contractual SLA’s.
  • Provide effective queue specific trainings as directed by management.
  • Conduct audits, random monitoring identifying training needs and bringing them to management notice.

Click here to Apply

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